At Icon Rover, we strive to ensure your satisfaction with our products. Please review our return and refund policy carefully.
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Timeline for Returns:
- Returns are only accepted within 15 days after the delivery date. We kindly request you to initiate the return process within this timeframe.
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Condition of Items:
- We accept returns for items in their original, unused, and undamaged condition. Unfortunately, we cannot process returns for damaged or used items.
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Change of Mind:
- Please note that change of mind is not accepted as a valid reason for return. We encourage customers to carefully consider their purchases before completing the order.
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Size and Style Exchanges:
- In the event of an incorrect size or style, we are happy to assist. We will ship a new product with the correct size or style once the original item has been returned to us.
Return Process:
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To initiate a return, please contact our customer support team at [[email protected]] within the stipulated 15-day period. Provide your order number and details about the item you wish to return.
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Our customer support team will guide you through the return process, including providing a return authorization and shipping instructions.
Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund to your original payment method. Please allow for processing time, and note that shipping fees are non-refundable.
Contact Us:
- If you have any questions or concerns about our return and refund policy, feel free to reach out to our customer support team at [[email protected]].
Thank you for choosing Icon Rover. We appreciate your understanding and cooperation with our return and refund policy to ensure a smooth shopping experience.